DVLA to Deploy Electronic Queue System to Ease Congestion
DVLA is finalising an electronic queue management system to reduce congestion at its service centres.
In Brief
- •DVLA is finalising an electronic queue management system to reduce congestion at its service centres.
- •CEO Julius Neequaye Kotey announced the platform’s near completion during a Government Accountability Series event on 12 Oct 2026.
- •The system will streamline customer flow, improve service speed, and support other reforms such as digital payment receipts and SMS renewal reminders.
- •DVLA has expanded its network from 33 to 63 offices, adding 30 new centres across Ghana.
Why It Matters
The introduction of an electronic queue system is expected to cut wait times and improve the overall customer experience at DVLA offices, a key public service provider in Ghana. By streamlining customer flow and integrating digital payment and reminder services, the Authority aims to enhance efficiency and transparency, aligning with broader government reforms to modernise public service delivery.
Key Details
- Platform Completion Status
- Almost concluded
- Announcement Date
- 2026-10-12
- Number of Offices Expanded
- 63
- New Offices Added
- 30
- CEO
- Julius Neequaye Kotey
Original Reporting & Sources
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