Safaricom Fires 118 Employees Over Fraud in 2025
Safaricom dismissed 118 employees in 2025 for fraud-related misconduct, including theft and falsifying company records.
In Brief
- •Safaricom dismissed 118 employees in 2025 for fraud-related misconduct, including theft and falsifying company records.
- •The company also issued three disciplinary warnings and referred 14 cases to law enforcement.
- •Safaricom recovered KES 953 million in inflated commissions paid to agents, though these recoveries were not directly linked to the fired employees.
- •M-Pesa processed KES 41.68 trillion across 46.4 billion transactions in 2025.
Why It Matters
Safaricom's internal fraud cases highlight the ongoing challenges of maintaining security and integrity within large financial and telecom organizations. The dismissals and recoveries underscore the importance of robust monitoring systems and the consequences of fraudulent activities. For Kenya's largest telecom company, these incidents may also impact investor confidence and regulatory scrutiny.
Key Details
- Employees Fired
- 118
- Disciplinary Warnings Issued
- 3
- Cases Referred to Law Enforcement
- 14
- Recovered Fraud Amount
- KES 953 million ($7.4 million)
- M-Pesa Transactions Processed
- 46.4 billion
- M-Pesa Transaction Volume
- KES 41.68 trillion ($323 billion)
Context & Background
Safaricom has been facing increasing fraud cases over the past few years, with the number of dismissals rising annually. The company's M-Pesa service is a critical financial infrastructure in Kenya, handling a significant portion of the country's digital transactions.
Original Reporting & Sources
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